Warranty Policy and Return Procedure
DSP?s Warranty Policy & Limited Warranty
Diversified Steel Products Mfg. Ltd. (hereinafter called the company) warrants THE ORIGINAL PURCHASER ONLY of the DSP products listed below. To make good by repair or replacement of any part, which is shown to the Company's satisfaction to be defective under proper usage in any materials or workmanship within the warranty listed below, within the original date of purchase. This warranty does not apply to the damage resulting from common daily wear and tear, improper installation, alteration or misusage.The company does not cover finish placed on products. Accordingly, the company will not replace, repair or refinish any products if the finish on the product is worn in any manner.
The company's liability shall be limited to make good repair, replacement or refitting free of charge any defective parts provided such parts are promptly returned to the retailer. Transport charges on parts are to be paid by the customer.
This warranty is in lieu of all warranty conditions or liabilities implied by law or expressed by statute. In the event shall the Company be liable for consequential damage the Company shall not be bound by any conditions. Warranties or representatives, save as herein contained, unless same are in writing and signed by duly appointed officer of the Company.
This warranty will only come into effect when the customer (end user or general public) returns a DSP warranty card within thirty (30) days of purchase. FOR ANY ADJUSTMENT, RETURN OR CLAIM CALL 1-800-265-3377 for claim and authorization number, including information on DSP claim and return terms on policy and procedures.
For warranty procedures see your local DSP retailer or call DSP 1-800-265-3377.
?Common wear and tear is considered direct friction created from metal contact. Lubricants used, such as grease, will trap in foreign materials creating a grinding compound and is also common daily wear and tear. Keeping clean before use should reduce this. For lubrication on all moving parts for DSP products, use graphite spray and clean before using. For reduction of metal to metal contact on DSP Fifth Wheel Horseshoes (on crossbar) use a replaceable teflon plate.
DSP Limited Warranties are; |
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| DSP Weight Distribution Hitch Systems DSP Ballmounts DSP Adjustable and Speciality Ballmounts DSP Hitchballs DSP Camper Tiedowns DSP Super Fifth Wheel Hitches DSP Gooseneck Hitches DSP Bolt On Hitch Receivers |
— Lifetime Limited Warranty — Five (5) Year Limited Warranty — Five (5) Year Limited Warranty — Five (5) Year Limited Warranty — Five (5) Year Limited Warranty — Five (5) Year Limited Warranty — Five (5) Year Limited Warranty — Five (5) Year Limited Warranty |
Note: all products used by professional haulers are subject to DSP’s one (1) year limited warranty. |
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DSP Warranty Procedure
To receive the DSP limited warranties listed above, the customer (general public) must follow these steps. DSP will refuse any warranties if these steps are not followed.1) The original purchaser must fill out the Warranty Card within thirty (30) days of the original purchase and have returned to the address on the card or listed below.
2) The customer must contact DSP for a claim number, call 1-800-265-3377 or email dsp@dsphitches.com.
3) The product in question must have a toe tag clearly marked with claim number, name, phone number, address, the courier company and waybill number and a copy of the receipt from the original purchase date.
4) The product must be sent PREPAID to DSP's address listed below.
5) DSP?s representatives will decide over five (5) working day if the product applies to the limited warranty. If not, DSP's representatives will contact and advise the customer using the information on the claim toe tag from #3.
6) DSP will send back the product COLLECT to the address supplied on the claim toe tag.
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