Terms and Conditions of Sale
TermsNet 30 calendar days from invoice date, GST extra.
Freight
Prepaid for the (invoice subtotal) minimum orders as indicated below. All invoices will be charged freight, then it can only be deducted should the invoice payment be received on or before the invoice due date. For all orders under the PPD minimums, freight charges as outlined will be added to each invoice.
| Destinations | PPD Minimum |
British Columbia Alberta Saskatchewan Manitoba Ontario |
(Invoice subtotal) $1,200.00 $1,200.00 $2,000.00 $2,200.00 $2,200.00 |
Freight charges are subject to change resulting from the fluctuation of fuel surcharges. The conditions above do not apply to Power tailgates delivery surcharges. |
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Shipment
Minimum order: $50.00
Pick-up
Allow minimum 1-hour preparation for pick-up orders during peak season.
Prices
Prices and conditions of sale are subject to change without notice.
Lost Or Damaged Goods
All complaints for lost or damaged goods must be submitted to us in the 24 hours following the reception of an order. We recommend to attentively inspect each article at the time of the reception and to communicate with the customer service department for all inquires.
Payment
Customers with an unpaid invoice(s) over 60 days will not be shipped additional goods until account is current. N.S.F. cheques and others are subject to a $25.00 surcharge. Overdue accounts are subject to a 2% interest per month (24% per year).
Returns Policy
All return requests must be accompanied by the original bill of sale. No Exceptions.
Any stock return request must be faxed to original shipped warehouse using the stock return request form provided in this package, with the detailed reason of the return. Only items purchased within the last year will be accepted for return. No stock return will be accepted unless duly authorized by DSP. Any unauthorized stock return will be refused. No refunds, credit to account only. Any stock return must show a Return Goods Authorization (RGA) number.
For a copy of a detailed return procedure, please email dsp@dsphitches.com or phone us @ 1-800-265-3377.
Special Order
Special orders cannot be returned. Special orders cannot be cancelled once placed.
New Merchandise
New merchandise must be returned in its original packaging, and in perfect condition.
ANY STOCK RETURN MUST BE SENT "PREPAID", EXCEPT FOR CUSTOMERS BEING SERVED BY DSP DELIVERY TRUCK.
LESS THAN 5% OF PREVIOUS YEAR'S PURCHASES:
No handling charge if purchased within 6 months.
15% handling charge if purchased between 6 months and 1 year.
All return requests must be accompanied by the original bill of sale
NO STOCK RETURN WILL BE ACCEPTED IF MORE THAN 5% OF PREVIOUS YEAR'S PURCHASES HAVE ALREADY BEEN RETURNED.
ALL MERCHANDISE WHICH HAS BEEN MODIFIED, PAINTED OR INSTALLED WILL BE REFUSED.
Discontinued Items
Any return of discontinued items purchased within the last year will be accepted, as per the new merchandise return policy conditions above.
Any discontinued item purchased through a liquidation sale will be refused.
All return requests must be accompanied by the original bill of sale.
Warranty
Credit or repair, according to DSP manufacturer's warranty, upon inspection of the defective item.
Any item refused for warranty upon inspection will automatically be returned to the customer. A precise description of the defect must be provided.
All return requests must be accompanied by the original bill of sale.
ANY RETURN OF DEFECTIVE MERCHANDISE MUST BE SENT "PREPAID", EXCEPT FOR CUSTOMERS BEING SERVED BY DSP TRUCK.
For a copy of a detailed accepted warranty, please email dsp@dsphitches.com or phone us @ 800-265-3377.
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